returns & refunds

If you change your mind, you can return your Firth Boards purchase to us, in it's original condition, within 45 days - just bring your receipt, order confirmation or sales invoice with you.

We want you to be delighted with the products you buy from Firth Boards but, if you do change your mind, you can return your purchase in its original condition within 45 days. You’ll just need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund. Products can be returned to store, whether bought in-store or online.

We are unable to offer refunds or to exchange products that have been cut to size or made to measure. Products which are liable to deteriorate or expire rapidly,

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED.

Products purchased in store

  • You can return an item within 45 days of purchase from store, to store.

  • Please bring your receipt or sales invoice with you as proof of purchase.

  • We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

Products purchased for home delivery

  • You can return an item within 45 days of delivery to your home. More details can be found on our Terms & Conditions page.

  • Call us on 01274 872 324 or email us at enquiries@firthboards.co.uk to arrange for your item(s) to be collected. Alternatively, you can return item(s) to store, but you must bring your order confirmation email or sales invoice and the credit or debit card used for payment or you may be declined a refund.

  • There is no charge for returning products to store. For certain products we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the products returned, but will not exceed £50).

Products purchased using Click & Collect

  • You can return an item within 45 days of collection, to store.

  • Please bring your Click & Collect order confirmation with you as proof of purchase.

 

exchanges

  • If you prefer, you can exchange a product brought in-store, for home delivery or using Click & Collect in store.

  • Please bring your receipt, order confirmation email or sales invoice with you a proof of purchase.

  • Products can be exchanged within 45 days of purchase from store, delivery to home or collection from one of Click & Collect desks.

faulty products

  • If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.

  • Call 01274 872 324 to arrange a collection, or return the item(s) to your local store with proof of purchase and the credit or debit card used for payment or you may be declined a refund or exchange.

Partner Sites

Kirklees College

Woodland Carbon

Brosnan's Flooring

FSB

Opening Times

Monday - 7:00 - 16:00

Tuesday - 7:00 - 16:00

Wednesday - 7:00 - 16:00

Thursday - 7:00 - 16:00

Friday - 7:00 - 16:00

Saturday - Closed

Sunday - Closed

Kirklees College

© 2019 Firth Boards Limited.

Firth Boards - Unit H Middleton Business Park Cartwright Street Cleckheaton

BD195LY

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